Shipping policy

At MyTechInno, we aim to provide a simple, reliable, and convenient shopping experience. This policy explains how we process and ship your orders.

Order Processing

Orders are processed after payment has been confirmed.

Processing time: 1–3 business days

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Processing time is separate from shipping time.

Estimated Delivery Times

Delivery times may vary depending on the destination, carrier, and product.

International: 7–15 business days after dispatch

These are estimated delivery times and may be affected by carrier delays, weather, holidays, customs, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order weight, and/or order value.

When free shipping is available, the applicable conditions will be clearly displayed on our website.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow 24–48 hours for tracking information to appear in the carrier's system.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address causes a package to be returned, additional shipping costs may apply for reshipment.

If you notice an error in your address after placing an order, please contact us as soon as possible.

Delayed or Missing Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If your order does not arrive within the estimated delivery period, contact us at help.mytechinno@gmail.com and we will assist you.

Delivery times are estimates and are not guaranteed delivery dates.

Damaged Packages

If your package arrives visibly damaged, please take photos of the package and the product before using it and contact us as soon as possible.

We will review the situation and provide you with the appropriate next steps.

Customs and Import Taxes

For orders shipped outside the European Union, customs duties, import taxes, or other fees may apply depending on the destination country.

These charges, when applicable, may be the customer's responsibility. MyTechInno does not control fees imposed by customs authorities in the destination country.

Returns

For information about returns and refunds, please refer to our Refund Policy.